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Whether you have a question about a pergola order or need guidance choosing the right greenhouse, we are here to help.
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Frequently Asked Questions
How long does shipping take for pergolas and greenhouses?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order once it ships?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy for outdoor structures?
We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please review our Return Policy page or send us a message through the contact form below.
Can I exchange an item for a different size or style?
Exchanges are handled on a case-by-case basis. Reach out to us by email or phone with your order number and the item you would like instead, and we will walk you through the process.
What materials are your pergolas and greenhouses made from?
Our pergolas and greenhouses are constructed from durable, weather-resistant materials designed to hold up season after season. Each product listing includes a full breakdown of materials, dimensions, and specifications.
Do your outdoor kitchens require assembly?
Yes, our outdoor kitchens arrive with detailed assembly instructions and all necessary hardware. Product pages include specific assembly information so you know exactly what to expect before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
30-Day Returns
